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What we do

Better systems.
More useful work.

We help individuals, advocacy groups, associations, community organizations and businesses conceive, build and deploy systems that support their work. Consulting, hands-on implementation and ongoing support.

Web & community

Build the places. Connect the people.

Websites, publishing systems and communities should make participation easier—and make sense to the people using them.

  • Websites & publishing systems

    We help you conceive, build and deploy a website that fits your purpose, audience and publishing needs—or improve what you already have. We bring together content, navigation, publishing tools and connections to the other systems you use.

  • Community development & support

    We help develop and support communities, including Discourse forums, with clear organization, useful resources and ways for people to participate. The work can include planning, setup, connections to publishing and member services, and ongoing support as the community grows.

  • Integrations & connected systems

    We plan and implement connections between websites, publishing platforms, forums and organizational tools. The aim is to make information easier to use and help people move between the parts of the system.

  • Migration & hosting

    We help plan and carry out a move to a new platform or hosting provider, with attention to content, discussions, links and continuity. We also help choose hosting that fits the system and arrange its deployment.

Talk about your web systems

Business & organizational operations

Bring order to everyday work.

Scattered information and unclear processes add friction to everyday work. We help make the useful pieces easier to find, understand and operate.

  • Organizational systems & member services

    We help associations, chapter organizations and other groups organize their membership information, resources, communications and everyday work. That can include membership management, member services and connections between the tools people use to run the organization.

  • Information & knowledge organization

    We help you sort out accumulated files, documents, notes, assets and project information. We create clear structures and useful homes for information so people can find what they need and know where new work belongs.

  • Workflows & coordination

    We help clarify how work moves, who handles each step and where decisions and project information are recorded. We shape the process and tools around the people doing the work.

  • Documentation & handoff

    We document the working system, explain how its parts fit together and prepare a handoff people can use. The goal is to leave the owner or team able to operate, maintain and build on the result.

Talk about your operations

Working together

Start where
the need is.

A focused piece of work, a larger change or ongoing support. The starting point is what needs to work better, rather than a fixed package of tools.

Understand the situation

Start with the people, the purpose and what is already in place. Make the real problem and the useful constraints clear.

Agree on the next step

Choose a focused improvement or map the connected pieces of a larger change. Be clear about the work before starting it.

Put it to work

Build, organize and connect the pieces. Explain what changed and how to look after the result.

After the change

Keep it useful.

Systems need attention as the work changes. Ongoing support can help with maintenance, documentation and the next round of practical improvements.

Let’s work through what you need